The breakfast grill of the day is interview between Noelle Lim and JULIE biscuit MD- Mr Sai Chin Hock.
The discussion is regarding the contamination of Julie biscuit series by Melamine which happened in year 2009. (check http://www.asiaone.com/Health/Eat+Right/Story/A1Story20081024-96130.html for detail)
When Noelle asked about the contamination of Julie biscuit, here the answer of Mr Sai Chin Hock. ( Re construed)
I had been running Perfect Food Manufacturing for 26 years. This was the biggest crisis of my life. I was attending meeting oversea when my GM told me that the Singapore Agri-Food and Veterinary Authority had ban Julie biscuit in Oct2008.
I flew back immediately, taking a bath before returning to my factory at Alor Gajah. Before I even reach my office, my GM interrupted me at the door shaking his head and cried :" Julie is over, it is now all gone!"
Sai then said boldly : " I am now back.You step aside and let me handle the situation." .
Later, Sai meets Health ministry and discuss on the matter, and got the green light from MOH to continue marketing Julie biscuit in Malaysia, meet with the authority in Sg, top receiving salary for one year, at the same time paying bonuses to all staff despite stalled manufacturing line, pay the supplier to abolish the perception of defaulting payment and a whole stretch of action plan to revive the shaking company.
I will not elaborate on the whole story.
The essence here is : everyone will be unprepared, even the 2nd hand man is panicky.
Mr Sai shows his leadership when he come back and assure everyone that he will and can solve the crisis.
Everyone trusts and willing to follow his direction.
Leadership-
when you imagine you are the highest authority, your will take up the challenge and overcome it,
You are full of confidence, you are out there to solve it and nothing can stop you from achieving what you want.
When you had this mindset, everyone will follow.
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